Short version: if we have not delivered, you should not be out of pocket.
Last updated: 11 August 2026.
Software subscriptions
If a subscription is not what you expected, tell us within 14 days of the first payment and we will refund it in full. You do not have to justify it.
Renewals are refundable within 14 days of the renewal charge if you have not used the plan’s generated-file allowance in that period. If you have used it, we will refund on a pro-rata basis at our discretion — we would rather resolve it than argue.
Cancelling stops the next renewal. It does not refund the period already running, and it does not remove anything the software has already written for you.
If you were charged in error, by a duplicate payment or after cancelling, we refund it in full whenever you notice. There is no time limit on our own mistakes.
Project work
The deposit that begins a project is refundable until work starts. Once it has started, it covers work already done.
If we cannot deliver what we quoted, we refund what you have paid for the part we did not deliver. If you end the project part-way, you pay for what is complete and we hand it over.
If what we delivered does not do what the quote said it would, that is not a refund question in the first instance — we fix it. If it cannot be fixed, we refund that part of the fee.
How to ask
Email mail@creaholik.com from the address on the account, and say what you bought and what went wrong. We aim to answer within one working day and to process approved refunds within five, back to the original payment method.
Your statutory rights
Nothing here reduces your rights under UK consumer law, including the right to cancel a distance contract within 14 days where that right applies.